Reference

How 7ju Handles Your Personal Data

At 7ju, your personal data is handled with care, clarity and purpose — we collect only what we need to operate your account, process deposits via UPI, Paytm…

Data collected only as neededUPI, Paytm, PhonePe transaction privacyYour right to access or deleteIndia-specific jurisdiction appliesContact us to update your data

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What This Privacy Policy Covers

7ju Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to every interaction you have with 7ju — creating an account, funding it via UPI, Paytm or PhonePe, browsing the lobby, or reaching our support team. We operate under applicable Indian data protection law, and the rights described here are available to you

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where local law permits. We collect your name, contact details, payment method identifiers and device information solely to deliver and secure our service. We do not sell your personal data to third parties. Retention periods are tied to legal obligations and account activity; once those obligations
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lapse, your data is scheduled for secure deletion. Your payment details processed via UPI, Paytm or PhonePe pass through encrypted channels and are never stored in plain text on our servers.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how 7ju holds your data, want to correct something in your account profile, or wish to request deletion, our privacy team is reachable through three channels.

Email Privacy Team Send your data access, correction or deletion request to our dedicated privacy address. We acknowledge every request within two working days and resolve it within seven, in line with applicable Indian law.

Live Chat Support Our live chat agents are available around the clock. For account security matters or urgent data concerns, chat gives you the fastest path to a verified team member who can act on your request immediately.

In-Account Help Centre Log in, head to the Help section, and submit a privacy-related ticket directly tied to your account. This route is useful for correction requests because we can verify your identity through the session automatically.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

7ju uses a layered approach to data protection — encryption in transit, access controls internally, and scheduled deletion cycles.

Data Collection Limits

We collect your name, registered mobile number, email address and payment method identifiers — nothing beyond what is needed to…

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Account Security Measures

Passwords are stored using one-way hashing. Two-step verification is available for your account and we strongly encourage you to enable…

Data Retention Schedule

Active account data is retained while your account remains open.

Third-Party Sharing Policy

We share data only with payment processors such as UPI network partners, Paytm and PhonePe, and with fraud-detection services.

How to Request Changes

Send a request via email or the in-account Help Centre.

Your Privacy Questions Answered

The questions below address what we most commonly hear about data rights, cookie controls and how personal details are managed across your 7ju account. If your question is not covered here, our privacy team is one message away through live chat or email.

We collect your name, email address, mobile number and, when you transact, the identifiers linked to your UPI, Paytm or PhonePe account. Device type and IP address are also logged for security purposes and fraud prevention.

After account closure, we retain records for the period mandated by applicable Indian financial regulations. Once that obligation period ends, your data is permanently deleted from our live systems and removed from backups in the next scheduled purge cycle.

Yes. Submit a data access request via email or the in-account Help Centre. We verify your identity first, then send a structured copy of the data we hold to your registered email within seven working days of confirming your identity.

Some details — like your display name — can be updated directly in account settings. For identity documents or registered contact details, raise a correction request through live chat or email and our team will process it after identity verification.

We share data only with payment processors (UPI network operators, Paytm, PhonePe) and fraud-prevention partners who need it to complete your transactions safely. All partners sign a data processing agreement. We do not sell or share data with advertisers.

Open the cookie preference panel in your account settings. You can accept or reject non-essential analytics and marketing cookies at any point. Essential session cookies cannot be turned off — they are required to keep your login session active and secure.

Contact our privacy team by email or live chat first — we aim to resolve every concern within seven working days. If you remain unsatisfied, you have the right to escalate to the relevant Indian data protection authority as permitted by local law.

How 7ju Handles Your Personal Data

Reach Us About Your Data

Data Handling, Cookies and Account Security

Data Collection Limits

Cookie Usage

Account Security Measures

Data Retention Schedule

Third-Party Sharing Policy

How to Request Changes

Your Privacy Questions Answered

01 What personal data does 7ju collect when I open an account?

02 How long does 7ju keep my data after I close my account?

03 Can I request a copy of the data 7ju holds about me?

04 How do I ask 7ju to correct inaccurate information in my account?

05 Does 7ju share my data with anyone outside the company?

06 How can I control the cookies 7ju uses on my account?

07 Who do I contact if I believe my privacy rights have been violated?

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